shipping & returns
|| OUR COMMITMENT TO AN EXTRAORDINARY JEANS EXPERIENCE!
Shipping: All orders ship via FEDEX and/or UPS for increased security and shorter transit times. FEDEX Ground's transit time to your door is 5 to 7 business days depending on your location in the Continental USA. You can also choose NEXT DAY, 2nd Day Air, or 3 Express Saver at an extra charge. Saturday delivery is available upon phone request only.
There are two options available for ground shipping; Home is to a residence and Ground is to a business location. Sorry but shipping to Hawaii and Alaska: 2nd Day Air is the only option. WE DO NOT SHIP TO A PO BOX ADDRESS.
If you are making an exchange or a return, we make it easy. Please follow these instructions or call customer service at (323) 278-3551, between 9 a.m. and 5 p.m. PST, Monday - Friday, for our easy walk-through procedure.
Office Hours/Order Processing : Monday - Friday, 9 a.m. - 5 p.m. Pacific Standard Time. ORDER PROCESSING MAY TAKE 24-48 HOURS. All EXPRESS PACKAGES and orders with a different ship to address and/or a value over $300 MUST SIGN for the package to be released.
Exchanges: All orders need prior authorization and a claim should be made within the first 14 business days after you receive the goods, this will allow shipping time to make the 60 day return policy. When making an exchange the outgoing shipping is free, excluding express shipping! We only ship exchanges FREE within the continental USA! Hawaii or Alaska have an approximate $30.00 shipping fee for any exchange.
Returns: All Merchandise must be returned within 60 business days of the date you received the item. You must ship back to us with a method that has a tracking number such as UPS, FedEx or U.S. Postal Service with Insurance coverage. All items must be accompanied by a receipt. Merchandise must not be damaged, worn, washed, soiled or torn. ALL CLOTHING MUST BE RETURNED WITH THE TAGS ATTACHED. Your account will be credited for the merchandise within 24-48 hours after we receive the goods. All customers returning merchandise after 60 days will be given a store credit only which in turn they can make an exchange for a different size, style, item or color. You are responsible for returning the merchandise to us in a timely manner.
Return Authorization: To obtain a return authorization number you can reach us via e-mail at firstname.lastname@example.org or contact our customer service department at (323) 278-3551 between 9 a.m. and 5 p.m. Pacific Standard Time, Monday - Friday. Once you obtain the RA number, write that on your receipt and on the outside of the box. Lastly, make a note on your receipt letting us know if you are returning or exchanging. If you are exchanging please indicate what you are exchanging for.
International: We do ship overseas; however, international order will be responsible for all shipping costs, including taxes and duties. Shipping time averages around 3-10 business days. Shipping costs for one item is: $35.00, 2 items: $45.00, 3 items: $50, 4 items or more will be determined after the order is placed. Once your order is shipping we will e-mail you your tracking number. Moreover, we ship these packages regular USPS postal service. We recommend that you contact your local postal service if you do not hear from them or receive your package within the 10 business days. We do not accept returns or exchanges on International orders.
Credit Cards: Please make sure that you enter the correct Bill to address; this is where you get your bills/statements. We do not ship to a PO Box address.
If you have any questions, please call or e-mail us:
4900 Zambrano Street
Commerce, California 90040